"Sometimes, the worst moments can be transformative moments. I stood with the nurse and the parents by the bed of a young woman who had just died after a sudden, unexpected and brutal illness. Usually we leave first, but we couldn’t. In fact my colleague and I stayed at the bedside silent for a long time after the parents had retired out of the room. In that moment, when nothing was spoken, I knew we had to do more that although nothing could change this, that we had to care, to do something and give this some greater meaning. My colleague was Judy; The parents were Jane and Michael, and I am David. The young woman was Lauren."